TICKETS

GENERAL TICKET INFORMATION

• Can I change the day of my admission?
• How can I upgrade my ticket?
• How do I get a ticket to Dallas FAN FESTIVAL?
• When can I pick up my wristband at Dallas FAN FESTIVAL?
• Can I use a prepaid card to purchase admission?
• How much does admission cost?

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REFUNDS

• What is your refund policy?
• How do I process a self-refund for my ticket(s)?
• When will I receive the refund I requested?
• What is the deadline to request a refund?
• What if I only want to refund one of my tickets?

WEEKEND PASS 

• What is included with the Weekend Pass?
• I can’t attend Dallas Fan Festival both days, can I share my Weekend wristband with someone else?

SINGLE DAY WRISTBAND

• What is included in my Single Day Wristband?
• Can I upgrade my ticket?
• Can I attend Dallas FAN FESTIVAL on a different day?

CHILD PASS

• Which pass type does my child require?
• Do I need to buy a Child Pass for each day my child attends Dallas FAN FESTIVAL?
• How does the Kids Free Coupon work at Dallas FAN FESTIVAL?

BADGE POLICIES

• What is your wristband policy?
• What is your refund policy?
• When is wristband pick up at Dallas FAN FESTIVAL?

E-TICKETS AND QR CODES

• I can’t find my QR code for Dallas FAN FESTIVAL, can you send me a new one?
• Can I show my QR code on my phone?
• How do I access my QR code(s)?

GROUP RATES

• What is a Family Pass?
• Do you offer group rates Dallas FAN FESTIVAL?

OTHER IMPORTANT TICKET INFORMATION

• My credit card is declined, and I am getting an error code?
• My tickets were gifted to me; do I need to change the name on the e-ticket?
• Can I pick up a wristband for my friend?
• Can I pick up my wristbands on a day which I am not attending?
• What perks come with each ticket type?
• Can I buy from a site other that dallasfanfestival.com?