All paid admission tickets (except Specially Ticketed Experiences) can be refunded up until October 6, 2023 at 10 AM CT.
Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes and merchandise add-ons. Service charges are non-refundable.
To process a refund, log in to your GrowTix account and click 'Refund Product' beside the ticket type you would like to refund.
For assistance, email refunds@fanexpohq.com including the following information;
- Transaction ID (this can be found on your purchase confirmation email)
- Name of the Show you purchased tickets for
- Email address used to purchase tickets
Refund requests made without this information cannot be processed.
Please allow up to 6 weeks for your refund to be processed.
Dallas FAN FESTIVAL reserves the right to change and/or alter the refund terms and conditions at any time deemed necessary. Decisions related to refunds made by Dallas FAN FESTIVAL are final.