If you have a question about the details of a particular special experience, please contact us. You can also find a lot of information about specific special experiences on our website under the SHOP > SPECIAL EXPERIENCES link.
If you need help with your special experience ticket order, our friends over at Epic Photo Ops will be able to help you. They can be reached here:
If you need help with your special experience purchase while onsite, such as reprinting your ticket or looking up your order, you can visit the Epic Help Desk, located near the photo op sales area.
If you have questions about the details of your special experience, such as times, locations, and what's included, a link to this information will be added to the special experience e-tickets a few days before Dallas Fan Festival begins. Click on the "ACCESS ORDER DETAILS" button from your order confirmation email from Epic Photo Ops to find this information.